Terms and Conditions

Effective date: August 6, 2026
Last updated: August 6, 2026

1. Agreement to Terms

By accessing or using https://ascendplanningsolutions.com (Ascend Planning Solutions offers Enterprise Performance Management software implementation services and FP&A consulting services.), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use the website.

These Terms apply to all visitors, users, and others who access Ascend Planning Solutions, LLC's website ("Service").

2. Scope of These Terms

These Terms govern your use of the Service and all related content, features, and functionality.

They do not apply to third-party services or websites that are linked from the Service.

Use of the Service is subject to any additional policies referenced herein, including our Privacy Policy.

3. Who We Are

Ascend Planning Solutions, LLC, located at 5900 Balcones Drive STE 32793 Austin TX 7873, operates this website.

4. Eligibility

The Service is available to all users. You agree to use the Service in accordance with these Terms.

5. Acceptable Use

You agree not to use the Service for:

Illegal activity
Harassment or hate speech
Spam or unsolicited messages
Unauthorized access
Copyright infringement
Spreading malware
Impersonation
Creating fake accounts

Ascend Planning Solutions, LLC reserves the right to suspend or terminate access for any violation of this section or applicable law.

6. Intellectual Property

All content, trademarks, logos, and software on the Service are owned by or licensed to Ascend Planning Solutions, LLC and are protected by applicable intellectual property laws.

Ascend Planning Solutions, LLC does not claim ownership over content that belongs to third parties or your own business.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

ASCEND PLANNING SOLUTIONS, LLC DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT TO THE FULLEST EXTENT PERMITTED BY LAW.

8. Limitation of Liability

Ascend Planning Solutions, LLC shall be liable for damages as permitted by applicable law.

Certain jurisdictions do not allow limitation of liability for personal injury or consequential damages; in such cases, this limitation may not apply to you.

9. Third-Party Services and Links

The Service may contain links to third-party websites or integrate with third-party services.

Ascend Planning Solutions, LLC has no control over and accepts no responsibility for the content, privacy policies, or practices of those third parties.

We recommend reviewing each third party's policies before use.

10. Your Rights and Data

Your use of the Service is also governed by our Privacy Policy.

Where applicable law grants you rights in relation to your personal data, including the rights of access, erasure, rectification, portability, and objection, you may exercise those rights by submitting a Data Subject Access Request (DSAR) to legal@ascendplanningsolutions.com.

We will acknowledge your request within 5 business days and respond within 30 days as required by law.

11. Changes to the Service and Terms

Ascend Planning Solutions, LLC may modify or discontinue the Service, or update these Terms, at any time.

We will provide reasonable notice of material changes by email or through the Service by posting the updated effective date and, where the change is material, a summary of what changed.

Continued use after the effective date constitutes acceptance of the updated Terms.

12. Termination

These Terms remain in effect while you use the Service.

Ascend Planning Solutions, LLC may suspend or terminate your access for a breach of these Terms, non-payment, or as reasonably necessary to comply with applicable law.

You may stop using the Service and close your account at any time.

Upon termination, all rights granted to you under these Terms cease.

Sections governing intellectual property, liability, indemnification, and dispute resolution survive termination.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of Texas, United States, without regard to conflict-of-law principles.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Texas, United States.

You irrevocably consent to personal jurisdiction in those courts.

If you are a consumer located in the European Union or the United Kingdom, this clause does not deprive you of the protection afforded by mandatory provisions of the law of the country in which you are resident, and you may bring proceedings in your home courts.

14. General Provisions

These Terms constitute the entire agreement between you and Ascend Planning Solutions, LLC with respect to the Service and supersede all prior agreements, without excluding any liability for pre-contractual misrepresentation that cannot lawfully be excluded.

If any provision is found unenforceable, the remaining provisions shall continue in full force.

Ascend Planning Solutions, LLC's failure to enforce any right or provision shall not constitute a waiver.

15. Contact Us

If you have questions about these Terms, contact us:

Email: legal@ascendplanningsolutions.com

Postal address: 5900 Balcones Drive STE 32793 Austin TX 7873

Response time: We aim to reply within 5 business days.

Annex A. Additional Compliance Provisions

The following provisions are part of these Terms and apply to the extent relevant to your jurisdiction and use of the Service.

Electronic Signatures and Communications (E-SIGN)

You consent to receive communications from us in electronic form, including email and in-product notices.

Electronic communications satisfy any legal requirement that such communications be in writing.

By accepting these Terms electronically, you confirm your agreement under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN, 15 U.S.C. §§ 7001–7031) and the Uniform Electronic Transactions Act (UETA) where applicable.

Sub-Processors and Third-Party Service Providers

We engage third-party providers ("sub-processors") to help operate the Service, including:

Hosting
Analytics
Payment processing
Email delivery
Customer support

A current list is available on request.

Sub-processors are bound by written contracts that require them to:

Process personal data only on our documented instructions
Implement appropriate technical and organisational security measures
Assist us in responding to data-subject requests

Where required, we maintain a data processing agreement (DPA) compliant with Article 28 GDPR / UK GDPR.

Force Majeure

Neither party is liable for failure to perform its obligations under these Terms, other than payment obligations, where the failure results from causes beyond its reasonable control, including:

Acts of God
War
Terrorism
Civil unrest
Government action
Pandemic
Labour disputes
Fire
Flood
Earthquake
Power or telecommunications failure
Denial-of-service attacks
Failure of third-party services

The affected party will notify the other promptly and resume performance as soon as reasonably practicable.

Severability, Waiver, and Assignment

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will continue in full force.

No waiver of any provision is effective unless in writing.

You may not assign these Terms without our prior written consent. We may assign these Terms, including in connection with a merger, acquisition, or sale of assets, on notice to you.

Headings are for convenience only.